Information We Collect

We collect information to provide and improve our services:

• Provider Information: Name, contact details, service descriptions, and gallery images
• Usage Data: Page views, search queries, and interaction patterns
• Technical Data: IP addresses, browser information, and device characteristics
• Payment Information: Billing details for subscription and boost purchases

How We Use Your Information

We use collected information for:

• Providing and maintaining our directory services
• Processing payments and managing subscriptions
• Improving platform features and user experience
• Preventing fraud and ensuring platform security
• Analyzing usage patterns and generating insights
• Communicating important updates and notifications

Data Protection

We implement robust security measures to protect your data:

• End-to-end encryption for sensitive communications
• Secure data storage with regular backups
• Access controls limiting data access to authorized personnel
• Regular security audits and vulnerability assessments
• Compliance with international data protection standards

Anonymous Features

For premium anonymous features (chat, VoIP, video):

• Guest sessions are ephemeral with short expiration times
• No personal information is required from visitors
• Communication logs are automatically purged after sessions end
• IP addresses are hashed and not linked to individual users

Information Sharing

We do not sell or rent personal information. We may share information only:

• With service providers who assist in platform operations
• When required by law or legal process
• To protect our rights, property, or safety
• In connection with business transfers or acquisitions

Data Retention

We retain information for as long as necessary to provide services and comply with legal obligations. Provider profiles remain active during subscriptions and may be archived after extended inactivity. Anonymous session data is automatically deleted within 24 hours.

Your Rights

As a data subject, you have rights including:

• Access to your personal data
• Correction of inaccurate information
• Deletion of your data (subject to legal requirements)
• Data portability where technically feasible
• Objection to certain data processing activities

Cookies and Tracking

We use cookies and similar technologies to enhance user experience, analyze platform usage, and improve our services. You can control cookie preferences through your browser settings, though some features may not function properly with cookies disabled.

International Transfers

Your information may be processed and stored in countries outside of Kenya. We ensure appropriate safeguards are in place to protect your data during international transfers, including standard contractual clauses and adequacy decisions.

Changes to Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify users of material changes through platform notifications or email for registered providers.

Contact Us

For privacy-related questions or to exercise your data rights, contact our Data Protection Officer at privacy@nairobiredvelvet.com or through our support channels.